Refund policy

Thank you for shopping with Postervels, a brand owned and operated by Velion Creative Pvt Ltd.
 We strive to deliver high-quality posters with safe packaging.
 Please read our Return & Refund Policy carefully before making a purchase.

 

 

1. NO RETURNS FOR CHANGE OF MIND

We do not accept returns or refunds for:

  • Wrong size ordered

  • Change of mind

  • Disliking the design after receiving the product

Since all posters are printed on order, each item is considered custom-made, and we cannot accept non-damage-related returns.

 

 

2. DAMAGED OR DEFECTIVE PRODUCT REPLACEMENTS

If your order arrives damaged, misprinted, or defective, we will provide a free replacement.

To be eligible:

  • You must send a clear unboxing video that shows the damage from the moment the package is opened.

  • The video must be sent within 48 hours of delivery.

Without an unboxing video, we cannot process replacements.

 

 

3. WRONG ITEM RECEIVED

If you receive the wrong design, size, or product, we will arrange a replacement at no extra cost.
 Unboxing video or clear photos are required within 48 hours of delivery.

 

 

4. MISSING ITEMS

If your order is missing any item:

  • Inform us within 48 hours of delivery.

  • Share the unboxing video clearly showing what was received.

We will ship the missing item immediately.

 

5. REPLACEMENT PROCESS

Once your damage/wrong item claim is approved:

  • A replacement will be shipped within 3–5 business days.

  • No return of the original product is required unless specified.

Replacements are not eligible for refunds.

 

6. REFUND ELIGIBILITY

Refunds are provided only if:

  • We are unable to provide a replacement for a damaged/wrong product.

  • The product is out of stock.

  • The order was not shipped due to internal issues.

In all other cases, refunds are not issued.

If approved:

  • Refunds are processed to your original payment method within 7–10 business days.

 

7. CANCELLATION POLICY

  • Orders can be cancelled only within 2 hours of booking.

  • Once printing/processing starts, cancellations are not possible.

 

 

8. INTERNATIONAL ORDERS (USA / MALAYSIA / OTHERS)

For international shipping:

  • Returns are not accepted.

  • Replacement is provided only for damaged products with mandatory unboxing video.

  • Refunds for international orders are only issued if we cannot replace the product.

Customs delays or fees are not covered by Postervels.

 

9. NON-REPLACEMENT CASES

Replacement/refund claims will be rejected if:

  • No unboxing video is provided

  • Claim is made after 48 hours

  • Damage is caused by customer mishandling

  • Design/colour appears slightly different due to screen brightness variations

  • The poster size is different from what the customer assumed (all sizes are clearly mentioned on the website)

 

10. CONTACT FOR SUPPORT

For damage or replacement requests, reach out to:

📩 Email: support@postervels.com
 📞 Phone: 9500041263 
 

Include:

  • Order ID

  • Unboxing video

  • Photos (optional but helpful)